Everything you need for smart customer service
Discover how Ragently's advanced features elevate your customer service with AI technology, seamless integrations, and powerful analytics.
Everything the AI agent does for your webshop
No black box: these are all the actions the agent can perform in a conversation — from selling to support. You decide per chatbot which ones are enabled.
Selling & recommending 8 actions
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Smart product search The customer asks in their own words; the agent finds the right product with variant, price and photo.
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Buyable product cards Product cards with an 'Add to cart' button right in the chat — from question to checkout without leaving the page.
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Related products Recommendations from Shopify's own engine: alternatives and frequently-bought-together products.
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Product Q&A Description, materials, brand and variants — answers come live from your catalog.
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Specs & size charts Also reads structured product data (metafields) such as size charts and care instructions.
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Live stock check Current stock per size or color, straight from Shopify.
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Send a checkout link Creates a draft order and sends the customer a secure payment link in the chat.
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Abandoned cart recovery Finds the verified customer's abandoned checkout and helps them finish it with a single link.
Orders & delivery 7 actions
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Order status Payment, shipping and order contents in a single answer.
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Track & trace Tracking numbers with direct carrier links.
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Order lookup By order number, name or ID — in whatever format the customer mentions.
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Change delivery address Updates the address as long as the order hasn't shipped.
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Add product to an order Adds an extra product to an unshipped order and reports the new total right away.
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Cancel an order Cancels on request, including restocking and a confirmation email.
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Note for your team Records agreements from the conversation as an internal note on the order.
Returns & refunds 6 actions
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Refund preview Shows the exact amount and items first, and asks the customer to confirm.
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Process a refund Executes the refund only after confirmation — with a configurable maximum amount.
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Refund status Checks whether and when a refund was processed, including the amount.
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Create a return Starts a return for shipped items, with confirmation to the customer.
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Approve a return Approves a requested return right in the conversation.
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Return status Tells the customer exactly where their return stands.
Customer data & marketing 5 actions
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Order history All orders of the verified customer, looked up by email address.
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Customer profile Total orders and amount spent, for personal service.
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Update details Updates email, name or phone number at the customer's request.
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Manage addresses Adds addresses, edits them or sets a default address.
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Newsletter sign-up Subscribes or unsubscribes the customer from email marketing — only on explicit request.
Safety & control 5 actions
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Mandatory customer verification Order and customer actions only work after the customer confirms email and order number.
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Permissions per chatbot You toggle per bot what the agent may do: read, modify, refund.
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Refund limit Set a maximum amount; above it the agent automatically declines.
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True-to-life training environment Test the full flow with a real test order in your own store — training orders are tagged and excluded from your statistics.
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Connection check Verifies in one click that the Shopify connection is active.
Where the answers come from
Ragently makes nothing up. Every answer comes from your own data — here's how that works.
RAG technology
Retrieval-Augmented Generation combines the best of both worlds: the power of large language models with the precision of your own knowledge base.
- Context-aware answers
- Dynamic knowledge base updates
- Source references in answers
Multilingual support
Serve customers worldwide in their own language with natural, fluent conversations in over 50 languages.
- Automatic language detection
- Real-time translation
- Cultural context awareness
Understands how customers write
Understands complex questions, intentions, and context like a human would.
Picks up on tone
Detects emotions and adjusts tone-of-voice for optimal customer satisfaction.
Learns from every conversation
Learns from every interaction and automatically gets better at answering questions.
Connects to your whole stack
Storefront, POS and chat channels — one agent with access to it all.
What you get back
See which questions come in, how many the agent resolves on its own and where it can improve.
How busy it is
- Response time per conversation
- Share the agent resolves itself
- Conversations per day
- When it gets busiest
What customers ask
- How satisfied customers are
- Which questions come up most
- Where customers drop off
- How tone shifts over time
How well the agent performs
- How often the answer is right
- How confident the agent was
- Questions where knowledge is missing
- Improvement since last week
What you decide yourself
From looks to permitted actions: you set the limits, the agent stays inside them.
Your own look
- Your own logo and colors
- Add your own CSS
- Without Ragently branding
Tone and behaviour
- Adjust tone-of-voice
- Your own greetings
- Behavior settings
How your data is protected
Start automating your customer service today
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