Agentic AI for webshops

Your AI agent handles customer service — and actually acts on it

Ragently answers questions, manages orders, processes refunds, and schedules appointments — automatically, from your own data. Live in under a day. Built for webshops.

No credit card required
7 days free trial

Ragently

Online · replies instantly

Where is my order?

14:02

Found your order. Here's the status:

Order #1024

2 items · € 89.95

In transit

Processed In transit Delivered

PostNL · 3SKAB29481756
Expected tomorrow before 17:00

Want a notification the moment it arrives?

Yes, please No, thanks

Ask your question…

Up to 95%

Automation Rate

24/7

Availability

Up to 60%

Cost Savings

5-10 min

Time to go live

Agentic AI

Not just a chatbot. An AI agent that takes action.

Ragently doesn't just answer questions — it acts on them. Manage orders, process refunds, schedule appointments: your AI agent handles it autonomously, without a human in the loop.

Autonomous actions Manages orders, issues refunds, books appointments — no human needed
Real-time execution Your customer asks, Ragently acts — immediately
Intelligent escalation Escalates to a human when it's unsure — smart handoff, not a dead end

Manage Orders

Automatically processed

Returns

Directly refunded

Appointments

Scheduled & rescheduled

Escalation

Smartly transferred

How it works

Three steps to automated customer service — live within an afternoon.

Upload your knowledge base

Upload your FAQs, return policy, product descriptions, and support docs. Ragently indexes everything automatically.

Configure your AI agent

Set your agent's name, tone-of-voice, and which actions it's allowed to take — such as cancelling orders up to a certain amount.

Go live

Embed the AI agent on your webshop and go live. Most teams are up and running within a single afternoon.

How an answer comes together

Knowledge base

Processing

Indexing

Smart search

AI engine

Answer

Capabilities

Everything your webshop's customer service needs

From accurate answers to autonomous actions — all in one AI agent.

RAG-powered accuracy

Ragently uses Retrieval-Augmented Generation (RAG) to answer exclusively from your own knowledge base — no hallucinations, no guesswork.

Multilingual

Serve customers in Dutch, English, and 50+ other languages — with natural, fluent responses every time.

Easy integration

Connect Ragently to your webshop in minutes via a widget, API, or webhook. Works with Shopify, Lightspeed, and custom platforms.

Analytics dashboard

See which questions come up most, how often the AI resolves them, and where to improve — in a clear, real-time dashboard.

GDPR-ready security

GDPR-compliant, EU-hosted, with encryption in transit and at rest. Your data stays yours.

Always up to date

Update your knowledge base any time — Ragently immediately answers with the latest information. No retraining required.

Transparent Pricing

Choose the plan that fits. Always cancellable, no hidden costs.

Starter

For webshops getting started with AI customer service

$39 /month

100 conversations per month
1 agent
Agentic AI included — cancel orders, returns & appointments
Shopify integration
10 documents
Email support

Your customer service in your pocket

The Ragently app for iPhone and Android keeps your customer service at hand, even when you're away from your desk. The AI answers what it can; when a customer is waiting for a person or a return request comes in, you get a push notification.

Conversations from your web chat, WhatsApp, Instagram and Messenger in one inbox. When a customer is waiting for a person, you take over the chat live and see what the AI has already tried.
Approve or reject returns, with the order, the customer's reason and the conversation right there.
A weekly overview: the topics customers asked about, knowledge gaps (questions the AI couldn't answer yet) and product signals. The weekly overview is part of Growth and Pro.

The inbox of the Ragently app: customers waiting for a person, each with their channel, their question and how long they've been waiting, and a button to take over the conversation.

A chat that has been taken over: the AI tells the customer a colleague is joining, then a team member continues the conversation live and the customer replies.

A return request to review: the order, the item, the customer's reason and a link to the conversation, with Approve and Reject buttons.

The weekly overview: conversations per channel, the outcomes, the topics with how many were resolved, and the knowledge gaps.

Further down the weekly overview: why customers needed a person, the week's returns and leads, and product signals, such as a dress that runs a size small.

The home screen: whether you're available for customers, how many customers are waiting for you, how many returns need review, this week's numbers and the queue.

App Store Google Play

The Ragently Webshop-chatbot at a glance

The Ragently Webshop-chatbot is an AI agent for webshop customer service: it answers questions, manages orders, processes returns and schedules appointments.
Works with Shopify, Lightspeed, WooCommerce and Wix.
Starter costs $39, Growth $79 and Pro $179 per month.
Every plan starts with a 7-day free trial, no credit card required.
Answers from your own knowledge base, in Dutch, English and more than 50 other languages.
GDPR-compliant with storage on EU servers; your data is never used to train AI models.
In the Ragently app for iPhone and Android, conversations from your web chat, WhatsApp, Instagram and Messenger arrive in one inbox; you take over a chat live, approve or reject returns and read a weekly overview of topics, knowledge gaps and product signals (Growth and Pro), with push notifications.

Using another system today? Here is how Ragently compares to

Tidio Gorgias Zendesk

Frequently asked questions about the Ragently Webshop-chatbot

What is the Ragently Webshop-chatbot?

The Ragently Webshop-chatbot is an AI agent for webshop customer service. It answers questions from your own knowledge base and also takes action: managing orders, processing returns and scheduling appointments.

Does Ragently work with Shopify, WooCommerce, Lightspeed or Wix?

Yes. Ragently connects to Shopify, Lightspeed, WooCommerce and Wix, and to custom platforms through a widget, API or webhook.

What is the difference between Ragently and a regular chatbot?

A regular chatbot answers questions; Ragently also takes action, such as managing orders, processing returns and scheduling appointments. If the AI agent cannot resolve something, it hands over to a member of staff.

Can I try Ragently for free?

Yes. You can try Ragently free for 7 days, no credit card required. If you install from the Shopify App Store, you approve the Starter subscription in Shopify and nothing is charged during the trial.

How quickly can Ragently go live on my webshop?

Most teams go live with Ragently within an afternoon. You upload your documents, such as your FAQ and returns policy, set the tone of voice and add the widget to your webshop.

Can Ragently also answer on WhatsApp?

Yes, on the Pro plan. You connect your WhatsApp Business number and Ragently answers messages there with the same knowledge as on your site.

Is Ragently GDPR-compliant?

Yes. Ragently is GDPR-compliant and stores your data on EU servers. Your data is never used to train AI models or shared with third parties.

Does Ragently have other products besides the webshop chatbot?

Yes. Ragently also makes Ragently CRM, the Ragently AI-telefonist (an AI phone assistant) and Ragently Online reserveren (online reservations). Use each product on its own, or let them work together.

Start automating your customer service today

7 days free. No credit card required. Live within an afternoon.