Comparison

Ragently as a Zendesk alternative for webshops

Zendesk is a customer service platform for businesses of every size. Ragently is made for webshops: an AI agent that answers questions from your own knowledge base, looks up orders, processes returns and schedules appointments.

See Ragently Webshop-chatbot See pricing

Ragently next to Zendesk

Zendesk is a customer service platform for businesses of every size.

Ragently

Zendesk

Looking up orders in your webshop

Yes, in Shopify, WooCommerce and Lightspeed

Depends on the plan

Processing returns

Yes, from the Starter plan

Depends on the plan

Scheduling appointments in your calendar

Yes, in Google Calendar or Outlook

Depends on the plan

Fixed monthly price per plan

From $39 per month

Depends on the plan

Free trial

7 days, no credit card

Replies on WhatsApp

On the Pro plan

Depends on the plan

Answers from your own documents

Yes, from your own knowledge base

Depends on the plan

Goes live on your webshop quickly

Usually within an afternoon

Depends on the plan

Answering in Dutch

Yes, and in more than 50 other languages

Information about Zendesk is based on Zendesk's public website on 11 October 2026 and may have changed since. We deliberately do not quote prices or details of other providers; check those with the provider.

The difference in one sentence

An AI agent that does more than answer: it takes action

Ragently answers questions from your own knowledge base and also handles the work behind them: looking up orders, processing returns and scheduling appointments.

Connected to your webshop

Connect your shop and your bot knows your range, your stock and the order the customer is asking about. Ragently works with Shopify, Lightspeed, WooCommerce and Wix.

Fixed price per month

Every plan has a fixed monthly price with a set number of conversations. Orders, returns and appointments are already in the Starter plan, with the Shopify integration, and there is no setup fee.

Usually live within an afternoon

Upload your documents, such as your FAQ and returns policy, set the tone of voice and add the widget to your webshop. Try it free for 7 days, no credit card required.

Questions about switching from Zendesk to Ragently

Is Ragently a good alternative to Zendesk for a webshop?

Yes, for a webshop that wants customer questions handled automatically: Ragently works with Shopify, Lightspeed, WooCommerce and Wix and looks up orders, processes returns and schedules appointments. If you are looking for a customer service platform for your whole organisation, Zendesk may be a better fit.

How do I switch from Zendesk to Ragently?

You connect your webshop, upload your documents, such as your FAQ and returns policy, set the tone of voice and add the Ragently widget to your site. Most teams are live within an afternoon.

Can Ragently look up orders and process returns?

Yes. Ragently looks up orders, processes returns and schedules appointments in your calendar; this is already in the Starter plan, with the Shopify integration (WooCommerce and Lightspeed from Growth). If the AI agent cannot resolve something, it hands over to a staff member.

What does Ragently cost compared with Zendesk?

Ragently has a fixed monthly price per plan with a set number of conversations and no setup fee; if you go over your limit on a monthly plan, extra conversations are added to your bill. The amounts are on Ragently's pricing page. Zendesk's current prices are on their own website.

Can I try Ragently for free first?

Yes. You can try Ragently free for 7 days, no credit card required. If you install from the Shopify App Store, you approve the Starter subscription in Shopify and nothing is charged during the trial.

Hear it yourself

Book a fifteen-minute demo. We call the receptionist together and you watch the reservation come in live.

Book a demo See pricing